Legal
Last updated: October 16, 2026
Motion UGC sells digital credits that are delivered and usable immediately. For that reason ALL payments are final and non-refundable. Please read this policy before starting a trial or subscribing. By paying, you agree to it.
All payments to Motion UGC are final. This includes the $1 trial fee, every subscription payment (first and recurring), plan upgrades, and credit top-ups. We do not issue refunds, partial refunds, or pro-rated refunds for unused time or unused credits.
Credits are a digital product that is delivered to your account the moment the payment succeeds. Credits cannot be exchanged for cash, refunded, or transferred to another account.
Every plan starts with a 3-day trial for $1. When the trial ends, your subscription AUTOMATICALLY converts to the paid monthly plan you selected and the full plan price is charged to the card you used for the trial. No further confirmation is requested.
If you do not want to continue, YOU must cancel before the trial ends: open Billing in your dashboard, click Manage, and cancel your subscription. Cancelling before the trial ends means you will not be charged the plan price.
If you do not cancel before the trial ends, the charge is final. Forgetting to cancel, not using the product, or not reading the renewal email are not grounds for a refund.
Subscriptions renew automatically every month and the plan price is charged to your saved card on each renewal date, until YOU cancel. There is no end date; it continues every month.
You can cancel at any time from Billing → Manage. Cancellation stops FUTURE renewals only. You keep access and your credits until the end of the period you already paid for. Payments already made are not refunded.
Each successful monthly payment adds your plan's credits to your account. Credits from previous months do not expire and roll over.
No new credits are added when a subscription is cancelled, turned off, or a payment fails.
If a video or image fails because of an error on our side or our provider's, the credits charged for that job are returned to your credit balance automatically. This is a credit return, not a money refund.
Jobs that complete, jobs that take longer than usual (including ones marked as timed out that may still finish), and results you are not happy with creatively are not eligible for a credit return.
Please contact support@motionugc.com before disputing a charge with your bank. Filing a chargeback for a payment covered by this policy may result in immediate suspension of your account and removal of all credits.
Nothing in this policy limits any right you have that cannot be excluded under the consumer law that applies to you. Where such law requires a refund, we will comply with it.
