Refund Policy

1. The $1 trial

Paid plans start with a $1, 3-day trial. If you cancel before the trial ends, you will not be charged the plan price — the $1 trial fee is non-refundable but nothing further is billed.

If you do not cancel, the plan price is charged when the trial ends and your subscription begins.

2. Subscriptions

Subscription fees are billed in advance for each period and are generally non-refundable once the period begins.

After the trial, refunds are considered case-by-case — typically only where you have not meaningfully used your credits and contact us promptly. Cancelling stops future renewals; your access continues until the end of the current period.

3. Credit top-ups

One-time credit top-ups are non-refundable once purchased, except where required by law. Unused lifetime/top-up credits do not expire.

4. Failed or errored generations

If a render fails due to a system error, your credits are automatically refunded — usually within 60 seconds. If a job exceeds 15 minutes it auto-fails and credits are returned.

Slow or queued jobs that still complete successfully are not eligible for a refund, as the underlying provider cost is incurred.

5. How to request a refund

Email support@motionugc.com from your account email with your invoice or transaction ID. We aim to respond within 2 business days.